| We offer two levels of service for Asymetric Services (ADSL) |
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Standard – Asymmetric Standard Care offers a 40 clock hour clear within Xifos, but no guaranteed response time, and is supported by a Service Level Guarantee. No out of hours engineering visits are scheduled under Asymmetric Standard Care. |
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Enhanced – Asymmetric Enhanced Care offers a 16 working hour clear within Xifos a 1 hour response time, and is supported by an improved Service Level Guarantee. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available NB. This is the recommended service option. This costs an extra £11 + vat per month. |
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| We offer two levels of service for Symetric Services (SDSL) |
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Standard – Symmetric Standard Care offers a 40 clock hour clear within Xifos, but no guaranteed response time, and is supported by a Service Level Guarantee. No out of hours engineering visits are scheduled under Symmetric Standard Care. |
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Enhanced – Symmetric Enhanced Care offers a 16 working hour clear within Xifos a 1 hour response time, and is supported by an improved Service Level Guarantee. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available NB. This is the recommended service option. This costs an extra £30 + vat per month. |
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Code Of Practice
